This page should answer any general questions about the shipping and delivery of our face masks. If you have any questions that were not answered from this page or for more information, please do not hesitate to contact us.
Where Civilian Face Masks Ships to
Civilian Face Masks will only ship to the United States of America (USA) via FedEx® and UPS®, which only deliver to a physical street address and are unable to deliver to a(n): post office (PO) box, army post office (APO), fleet post office (FPO), and diplomatic post office (DPO). FedEx® is available for Saturday delivery. UPS® usually does not deliver on the weekends, but will deliver on Saturday for an additional fee; contact us for any inquiries regarding Saturday delivery with UPS®.
How to Calculate My Shipping Cost
The shipping cost calculated at checkout is the lowest cost available, and is based on the total weight of the completely packaged face masks, your selected shipping method, and your address. The optional rush fee is for rush service, which does not include the shipping cost.
How to Get My Order Faster
All of our face masks are in-stock and ready to be shipped. Any orders placed after 12:00 P.M. EST will count as the next business day. Please note that if you order other products that take longer to ship, then we will wait to ship your order together, so you should place more than one order if you need specific products sooner. Once your order has shipped, an email shipment confirmation with the respective tracking information will be sent to the email address you entered during checkout.
The normal delivery time for your order with any shipping method is 5-10 business days.
- For 1-3 business days, add rush and choose UPS Next Day Air®, FedEx 2Day®, or UPS 2nd Day Air® if applicable
- For 4-6 business days, add rush and choose FedEx 2Day® or UPS 3 Day Select® if applicable
- For 7-9 business days, add rush and choose UPS Ground if applicable
All rush orders must be placed before 12:00 P.M. EST, or they will be dated the following business day. All rush delivery days are plus shipping carrier delivery days, so please keep this in mind and allow for adequate delivery days when ordering. In order to guarantee these rush delivery days above, we must receive the entire, accurate order with: quantity, color(s), address, etc. These rush delivery days above are from the time that we receive the entire, accurate order and can begin producing, sorting, packaging, and shipping.
- Whenever you need your face masks in less than 5 business days, contact us; our customer service department is here to help and has creative ways to quickly get your order to you.
- To save money, contact us; our customer service department is here to help you find the least expensive shipping method to make your desired delivery date.
All transit times shown above are for UPS Ground from our location in West Hempstead, New York.
How to Resolve Shipping/Delivery Issues
ORDER MISSED MY EXPECTED DELIVERY DATE
We assure you that your order will be handled and shipped in a timely manner. If your order is delivered more than 10 business days from ordering, contact us for a 10% refund of your order. Or if in the rare case your order misses your rush date, contact us for a full refund of the rush service and all shipping related fees. We are, in no way, responsible for delays resulting from: negligence of our shipping carriers, strikes, weather conditions, power failures, etc.
If you needed the order for a specific date and you paid for a rush service, but no longer need the order, you can refuse the package and we will fully refund your order. No refunds will be issued for packages that are unauthorized upon arrival. Please contact us and let us know that the package will be coming back to us. However, we still want the chance to make it up to you, so please contact us to receive 10% off your next individual order.
SHIPPING CARRIER RE-ROUTE PACKAGE DELIVERY
If you incorrectly or incompletely entered your shipping address in any way, such as missing a house number, street number, and/or apartment number, or including the wrong city, state, zip code, etc., you must pay for the package intercept fee to have your package re-routed to the correct address; there are absolutely no exceptions.
SHIPPING CARRIER REFUSED/RETURNED MY PACKAGE
This means that FedEx® or UPS® attempted to deliver your package up to 3 times. Unfortunately, the address you entered during checkout is incorrect; it may be missing a house number, street number, and/or apartment number, or may include the wrong city, state, zip code, etc. If the address is not 100% correct, then you will not receive your package.
Once 3 delivery attempts have been made, our shipping carrier does not receive a response from you, and your package has been returned to us, please contact us and let us know of your complete address, so that we can resend your order. However, you must pay for the reshipment fees, which is generally the same as the shipping cost of your original order; there are absolutely no exceptions.
It is important that the proper address was provided to ensure that your package is delivered in a timely fashion. Please carefully make sure your address is correct on all future orders to avoid this problem.
SHIPPING CARRIER DAMAGED MY PACKAGE
We understand that our shipping carrier has damaged your package, however we feel responsible and want to make it up to you. In the event that your package arrives damaged, all packaging must be retained and properly documented. Please contact us with images of the damage and the products to be replaced, and to receive 10% off your next individual order, within 72 hours of receipt. Otherwise, we will not be responsible for any replacements afterwards.
SHIPPING CARRIER LOST MY PACKAGE
We understand that our shipping carrier has lost your package, however we feel responsible and want to make it up to you. Please contact us to have your order remade and receive 10% off your next individual order.